Who we are
Welcome to the Herb & Alchemy online store. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our website, you consent to the practices described in this policy.
Infromation We Collect
To provide you with the best possible service, we collect the following types of information:
Personal Information
- Name: To personalize your shopping experience and process your orders.
- Contact Information: Including email address and phone number for order confirmation and customer support.
- Shipping Address: To deliver your purchases accurately and on time.
Payment Information
- Credit/Debit Card Details: Processed securely by our payment processor. We do not store your card information on our servers.
Usage Data
- Browsing Data: Includes your IP address, browser type, pages visited, and time spent on our site for analytics and improvement of our services.
How We Use Your Information
We use your information to:
- Process Orders: Ensure accurate and timely delivery of your purchases.
- Improve Our Services: Analyze usage patterns to enhance our website and product offerings.
- Communicate with You: Send order confirmations, updates, and promotional offers, if you have opted to receive them.
- Customer Support: Address any inquiries or issues you may have.
Sharing Your Information
Herb & Alchemy respects your privacy and does not sell or rent your personal information to third parties. We may share your data with:
- Service Providers: Trusted third-party companies that assist in payment processing, order fulfillment, and website analytics.
- Legal Obligations: Authorities if required by law or to protect our rights and properties.
Data Security
We are committed to safeguarding your information by:
- Secure Transactions: Using secure socket layer (SSL) technology to encrypt your payment information.
- Data Protection Measures: Implementing industry-standard security protocols to prevent unauthorized access to your data.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and provide personalized content. You can manage your cookie preferences through your browser settings.
Your Rights
You have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Correct Your Data: Update any inaccurate or incomplete information.
- Delete Your Data: Request the removal of your personal information from our records.
- Opt-Out: Unsubscribe from our marketing communications at any time.
Changes to This Privacy Policy
Herb & Alchemy reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at:
- Email: customersupport@herbn-alchemy.com
Thank you for choosing Herb & Alchemy. We appreciate your trust and are dedicated to ensuring your privacy is protected.
